Guidelines to Buy & Sell

A. Guidelines and Terms of Use for Raremarq Buyers

B. Guidelines and Terms of Use for Raremarq Sellers

C. You Just Made a Purchase, What's Next?

D. You Just Made a Sale, What's Next?

A. Guidelines and Terms of Use for Raremarq Buyers:

1) Raremarq is a marketplace of sellers who are based all over the world. As of now, buyers are not charged additional tax when purchasing, and sellers can choose to add a shipping cost that the buyer needs to pay to complete the order. Shipping cost can be added when an auction is listed or a piece is uploaded for sale.

2) Raremarq provides multiple forms of payment for buyers to purchase on Raremarq. During checkout, buyers will provide a shipping address for their order. Please do not ask a seller to ship to an address other than the one listed on your receipt. During the checkout process it is the buyer's responsibility to provide an accurate and secure shipping address to the seller. In the event a buyer is not going to be available to take delivery of a package for any reason, it is the buyer's responsibility to make arrangements to either have the package held at their post office or forwarded to another address. If this is not possible it is the buyer's responsibility to instruct the seller to delay shipment until they will be available to take delivery of the item in question. Sellers are not responsible for damage that occurs as a result of packages being held for any length of time or sitting stagnant due to a buyer's inability (for any reason) to take delivery. Sellers are also not responsible for the cost of redelivering an item that has been returned due to a mail carrier's inability to deliver the item. Raremarq makes no guarantees of any kind with regard to shipments between users. We are strictly a peer-to-peer marketplace and never touch inventory in any way therefore Raremarq is not responsible for any lost, stolen, or damaged items. That said payments processed through PayPal may be protected by PayPal's Purchase Protection. As such we strongly urge all buyers to carefully review the relevant guidelines and requirements dictated by PayPal in their user agreement under the section called PayPal's Purchase Protection Program here.

3) For pieces purchased by adding them to your cart, the buyer must select their form of payment and complete the checkout process in order to purchsae a piece. The seller will then verify inventory. If the piece is no longer available, the seller will notify Raremarq and/or the buyer and the order will be canceled.

4) For pieces purchased via auction, the Seller can choose to use Escrow with Raremarq or handle payment directly with the buyer (only available for Pro members). If the seller uses Escrow with Raremarq, all bidders need to have a credit card on file to bid. Buyers are expected to pay within 24 hours of the auction close. For auctions using Escrow with Raremarq, buyers can choose to use an alternate form of payment within 24 hours of the auction ending, or Raremarq will charge the credit card on file once 24 hours elapses. Raremarq tracks all user actions and starts a 24 hour payment clock immediately upon an auction ending. If the 24 hour clock expires and the payment has not been made the buyer is at risk of losing the auction and/or having their account permanently banned.

5) All prices include tax. This is the same for all offers. Sellers should set their prices with this in mind.

6) Fees for buyers - Fees for buyers are based on which payment option is selected at time of purchase. US Bank Deposit (aka ACH Deposits) do not have any fees. Credit card, PayPal, Klarna, and Crypto payments have a small percent fee associated with them and is visible at time of checkout. All buyer fees will be calculated before agreeing to purchase, the total made visible for the user and ultimately must be accepted by the buyer in order to move forward with the transaction.

7) After remitting payment, Raremarq will wait until funds arrive in Escrow before notifying the seller that they can ship the order. Buyers should keep in mind that sellers are required to ship and upload tracking directly into the Raremarq platform within 3 business days (Saturday, Sunday and federal holidays are not considered business days) of receiving confirmation the the funds are in Escrow. If 3 business days pass and tracking has not been provided, buyers should then contact the seller for an update. If a buyer is unable to reach a particular seller (assuming the 3 business days have already passed) the buyer should then contact Raremarq support at [email protected], and a team member will help the buyer contact the seller in question. If Raremarq is unable to get in touch with the seller, Raremarq will send the funds in Escrow back to the buyer via the buyer's PayPal payout email address, and the seller's account will be at risk of being deactivated. Buyers should never open Paypal or credit-card claims without contacting Raremarq customer service first. Doing so may lead to the termination of the Raremarq account.

8) There are no returns, refunds, or exchanges of on Raremarq. If the Buyer does not receive the item paid for or if there is substantial damage to the item, the buyer and seller should communicate and come to a mutually agreeable settlement. If a settlement cannot be reached, then Raremarq may attempt to help mediate. For this reason buyers should also do enough of their own due diligence to understand exactly what it is that they are bidding on and or purchasing. Buyer’s remorse or negligence is never a valid reason for return. No case should ever be opened with PayPal, credit card companies or banks without contacting Raremarq customer service first. Doing so may result in the termination of the Raremarq account.

9) If a buyer has an issue with an order they are expected to first contact the seller within 2 days of receiving the product in an effort to come to an amicable solution. The seller's information can be found in the transaction history tab after purchase. If a buyer initiates a refund without first contacting the seller, the seller should alert the Raremarq team immediately. Raremarq reserves the right to suspend buyers who choose not to follow this best practice. We ask all buyers to have patience and kindly give sellers the opportunity to resolve the situation amicably.

10) As a community we encourage members to be understanding and respectful of one another. As such we do expect all sellers to take full responsibility for the content of their listings and to correct any errors within 24 hours of listing or last editing an item. We do ask buyers to show good faith and be understanding of the fact that a $10,000 piece listed for $1,000 or a $1,500 card that is listed for $150 are in all likelihood the result of a typo and will not be honored. That said, it's important to note that sellers who attempt to back out on or not honor completed sales due to a sudden increase in demand will be removed from the platform.

11) Raremarq buyers agree that all purchases are made as-is, at their own risk and hold Raremarq harmless in the event of a claim.

12) We encourage all members to use social media to discuss their experiences with Raremarq both good and bad. That said, any attempt by an individual to threaten the use of social media against Raremarq, it's employees or it's partners as leverage in an open dispute to obtain a solution favorable to themselves or their associates in the form of financial gain or judgment in favor of the party involved will be removed from the platform immediately and all protection and/or services typically provided by the website will be forfeited.

13) Buyers should be mindful that PayPal refunds may take 2-3 weeks in some outlying cases. Raremarq does not control the flow of funds in PayPal payment processing and thus may not always be able to influence rapid refunds. For that reason we offer alternative payment methods in which Raremarq acts as the payment processor, bypassing any outside interference.

B. Guidelines and Terms of Use for Raremarq Sellers:

* Any seller who places contact information of any kind in a listing's written description box will be promptly removed from the platform. This includes phone numbers, email addresses and social media handles including but not limited to Instagram, X, Facebook, TikTok, and so on.

1) Please upload the highest quality image you are able to that shows the quality of your pieces.

2) If not using a scanner, photos uploaded must be taken in well-lit areas in order to be listed.

3) As a seller it is your responsibility to maintain your inventory and prices. If a piece sells on Raremarq that has already been sold elsewhere, it is the seller's responsibility to update inventory, mark the piece as sold, and/or delist the piece. Sellers who continuously fail to remove previously sold items from Raremarq risk having their seller status revoked.

4) Sellers on Raremarq are required to act professionally. In addition to prompt communication and fast, secure shipping, sellers are expected to always honor their sales on Raremarq (provided that they haven't sold the item elsewhere prior). Canceling a sale on Raremarq within the 24 hour payment window due to another off site offer or sale is expressly prohibited and will result in the immediate removal of the seller account.

5) Sellers should only ship to the shipping address provided in the order. DO NOT SHIP TO ANY OTHER ADDRESS. If you ship to a different address, your seller protection will be voided by the payment processor. 

6) Fees for sellers - Our Escrow service that protects sellers from fraudulent orders has a small service fee associated with it depending on the membership plan for the seller. To view the most updated Escrow service fee, visit our Membership Benefits page . In the event a chargeback or dispute is opened via Stripe against a seller, a nonrefundable dispute fee of $30 will apply. Orders placed through Paypal also incur dispute/chargeback fees so we encourage all Paypal sellers to regularly refer to their PayPal user agreement for the most current rates for this and all fees.

7) In the event a transaction processed through Stripe is successfully charged back by a buyer, Raremarq reserves the right to debit the seller's account on file or submit an invoice to the seller to recover the balance. If the full balance is not available Raremarq will exhaust all legal avenues to recover the outstanding funds including but not limited to re-attempting to debit the seller's account on file at various intervals. 

8) A seller must ship items AND upload tracking directly into the Raremarq platform within 3 Business days of receiving notice from Raremarq that the funds are in Escrow. This notice will be sent via email to the email address associated with the seller's account. Not following this guideline will result in one's account being deactivated.

9) All prices include tax. There is no additional tax cost, so all tax costs need to be figured into the list/negotiated price. At the time of listing a piece for auction or sale, the Seller can choose to add a shipping cost that the buyer needs to pay to complete the order. If a Buyer requests special shipping, then the seller and buyer can negotiate accordingly.

10) All items should be shipped fully insured with tracking to protect yourself as a seller. Above a certain price threshold signature confirmation is required by PayPal to be eligible for protection under their "Seller Protection Program". Sellers should refer to Paypal's guidelines for precise details, requirements and updates here. For higher dollar items USPS Registered Mail (details here) is a highly recommended option. It is the seller's responsibility to make sure their items are delivered to the address provided by the buyer in the condition stated. It is the buyer's responsibility to provide a safe, secure landing spot for sellers to ship to. The seller's responsibility ends when their package is delivered to the address listed in the transaction, assuming the product is as described and represented in the listing. In certain instances sellers may be found to be financially responsible if items are not insured. If an item is damaged, lost or stolen (pre-delivery) it is the seller's responsibility to handle insurance claims and refund the buyer after the item's return as directed through the PayPal return process (detailed here). Buyers are expected to be as accommodating as possible and provide ANY information PayPal requires that sellers may not be able to produce on their own.

11) There are no returns, refunds, or exchanges of pieces sold on Raremarq. If the Buyer does not receive the item paid or there is substantial damage to the item inside the slab or holder, the buyer and seller should communicate and come to a mutually agreeable settlement. If a settlement cannot be reached, then Raremarq may attempt to help mediate.

12) Sellers should disclose any significant damages to a piece (that is not clearly visible in the provided images) in the listing.

13) Payments processed through Paypal are subject to the terms, conditions and privacy policies of PayPal. PayPal has the sole authority to reverse all transactions executed on our platform through PayPal Marketplace. Raremarq makes no guarantees of any kind with regard to shipments between users. Raremarq is strictly a peer-to-peer marketplace and never touch inventory and or get involved in the fulfillment process in any way therefore Raremarq is not responsible for any lost, stolen, or damaged items. Payments on the platform processed through PayPal are protected by PayPal’s Seller Protection. As such we strongly urge all sellers to carefully review the relevant guidelines and requirements dictated by PayPal in their user agreement under the section called PayPal’s Seller Protection Program here. In the event of a dispute Raremarq always makes a best effort to support members who we deem to be acting in good faith, but the ultimate decision on a dispute is PayPal’s.

14) As a community we encourage members to be understanding and respectful of one another. As such we expect all sellers to take full responsibility for the content of their listings and to correct any errors within 24 hours of listing or last editing an item. This is especially important if there's an error in the listing price of an item such as leaving out a digit (e.g. $100 instead of $1,000). It's important to note that sellers who attempt to back out on or not honor completed sales due to a sudden increase in demand for a player as a result of a big game, big news, etc. will be removed from the platform. No form or reason of seller's remorse will be tolerated. 

15) Raremarq makes no guarantee with regard to the condition and or authenticity of any items listed for sale by platform sellers. By choosing to sell on the Raremarq platform sellers agree to assume full responsibility for all items they list for sale.

16) We encourage all members to use social media to discuss their experiences with Raremarq both good and bad. That said, any attempt by an individual to threaten the use of social media against Raremarq, it's employees or it's partners as leverage in an open dispute to obtain a solution favorable to themselves or their associates in the form of financial gain or judgment in favor of the party involved will be removed from the platform immediately and all protection and/or services typically provided by the website will be forfeited.

17) We take the issue of artwork swiping extremely seriously and do not condone this practice under any circumstances. Swiping refers to taking another creator's original work and presenting it as one's own. This behavior is unethical and undermines the integrity of the creative community. We recognize that many artists are inspired by others and may create original works influenced by another's style, composition, pose, or color palette. Artwork that falls into this category of homage or stylistic inspiration is generally acceptable provided that the original artist is credited. However, if it is brought to our attention that a listed piece is a direct swipe of another creator's work or proper attribution is not given, Raremarq reserves the right to immediately remove the listing and suspend or freeze the associated account.

18) As Raremarq's social media presence continues to grow, we've seen a rise in collaborator requests from artists in our community. While we're incredibly grateful for the enthusiasm and support, we can't guarantee that all requests will be approved due to timing and scheduling constraints.

C. You Just Made A Purchase, What’s Next?

Congratulations on making a purchase through the Raremarq platform! Here's what you should do next and what to expect in return:

1. The first step after purchasing an item would be to remit payment via our payment options. Please remember buyers who fail to do so are at risk of deactivation by our system.

2. During the checkout process it is the buyer's responsibility to provide an accurate and secure shipping address to the seller. The seller's responsibility ends when their package is delivered to the address listed in the transaction, assuming the product is as described and represented in the listing. Raremarq makes no guarantees of any kind with regard to shipments between users. We are strictly a peer-to-peer marketplace and never touch inventory therefore Raremarq is not responsible for any lost, stolen, or damaged items. Payments on the platform processed through PayPal are protected by PayPal's Purchase Protection. As such we strongly urge all buyers to carefully review the relevant guidelines and requirements dictated by PayPal in their user agreement under the section called PayPal's Purchase Protection Program here. Payments made through the debit/credit option are protected by the creditor. Because each bank/creditor has their own unique client protection we strongly suggest familiarizing yourself with any creditor's policies you intend to use. 

3. After remitting payment, Raremarq will wait to confirm receipt of the funds in Escrow. Once funds are received, Raremarq will notify the seller that they can ship the order, and sellers are required to ship and upload tracking directly into the Raremarq platform within 3 business days. Please give these vetted sellers the allotted time before sending emails for updates, tracking, and so forth. If 3 business days pass and tracking has not been provided, buyers should then contact the seller with the contact email address provided in your Raremarq transaction history tab for an update. If a buyer is unable to reach a particular seller (assuming the 3 business days have already passed) the buyer should then contact Raremarq support and a team member will help the buyer contact the seller in question. If Raremarq is unable to get in touch with the seller, Raremarq will send the funds in Escrow back to the buyer via the buyer's PayPal payout email address, and the seller's account will be at risk of being deactivated. Buyers should never open Paypal or credit-card claims without contacting Raremarq customer service first. Doing so may lead to the termination of the Raremarq account.

4. After receiving tracking buyers are expected to remain calm and respectful should any carrier related delays occur. These delays are neither the seller's nor Raremarq's fault and are common with every courier service worldwide. No buyer should start a refund request until the item is determined to be lost or stalled at a location, typically 3 weeks after being scanned with no further update, and after speaking to the Raremarq customer service staff. It's important to keep in mind that USPS has issues several times a year during high volume shipping periods with items not updating past the label created stage. Rest assured that this is a common issue and we will monitor all cases where this occurs. In most cases the item in question is delivered without any additional updates or scans. 

5. Once a package is delivered buyers have 2 days to report any major damage or shipping error to the seller and to Raremarq. Major damage does not include superficial scratches and or nicks. If you are not going to be able to inspect your Raremarq purchases within 2 days you should contact the seller(s) to arrange delivery for when you will be available to do so. Items being held at any location, for any reason, may also be subject to the same policy. All packaging should be saved by the buyer for Raremarq records and to be shipped back to the seller if the insurer is requiring the packaging to be inspected. 

Major damage/shipping errors include:

A. Destruction of the item due to the mail carrier.

B. Significant damage that calls into question the integrity of the piece listed.

C. You've received the wrong item.

D. Receiving a counterfeit item.

E. Damage to a piece that looks intentionally obscured in the seller provided images.

D. You Just Made A Sale, What’s Next?

Congratulations on making a sale through the Raremarq platform! Here are the next steps to take and important points to remember:

1. Buyers are required to remit payment within 24 hours of committing to purchase. Please be patient and allow buyers the allotted time before emailing for an update. Should a buyer fail to pay within the 24 hour window your item can be re-listed, and the buyer's account will be at risk of being deactivated.

2. Raremarq sellers are required to ship and upload an accurate tracking number in their transaction history tab within 3 business days of Raremarq notifying a seller that their escrow funds have arrived. As soon as you receive confirmation that the payment has been made you should be preparing your item for shipping.

3. Sellers are to ship to the address on the order confirmation page. Not doing so negates all Seller Protection.

4. Shipping is at the seller's discretion, but preferred couriers are USPS, FedEx, and UPS. Media mail is not an acceptable form of shipping. As a best practice Raremarq recommends 2 layers of packing such as a bubble mailer within a box, a box within a larger box, and so on. Bubble wrap, packing peanuts, cardboard layers, etc. are all highly recommended. No one likes damage during shipping and the resulting return requests that come as the result of poor packing. Boxes and cases shipped solely in the original factory packaging risk damage that may be unacceptable to the buyer and run a higher risk of being stolen through the delivery process. 

5. Regardless of the chosen courier, sellers are strongly encouraged to both insure their shipments for the full purchase price (through the carrier and or through collectibles insurance policies), to save proof of shipment and to always require a signature at the time of delivery. For higher dollar items USPS Registered Mail (details here) is a highly recommended option. If a seller chooses not to take these simple common sense precautions, options to help them in the event of a lost or damaged package become very limited. Ultimately it is the seller's sole responsibility to make sure their customers receive the item that was purchased in the condition in which it was listed.

6. After shipping, sellers are required to add tracking details to their items directly in the Raremarq platform. This is the respectful, courteous thing to do as it automatically lets their customers know that things are moving along as expected. If you choose not to purchase tracking or do not upload it in your transaction history tab to properly notify customers of shipment you risk account suspension and effectively forfeit all protection in the event of a claim.

7. Sellers are expected to provide customer service on their orders. Prompt, courteous responses to reasonable email requests for updates from their customers are expected. Sellers who repeatedly fail to respond to their customers and or force their customers to file complaints with Raremarq will have their selling privileges revoked.